Attention eTeller Users!

We have upgraded our eTeller system! This page will show you not only the differences that you will notice on the new system, but we will also explain how you will need to login to eTeller your first time.

To speak with a representative for assistance with logging in, please call our 24/7 eTeller Help Line at 800-780-8645.

Your First Login
Your eTeller accounts will automatically upgrade to the new system.
You do NOT need to Sign Up again for this service.

The first time you login to the new eTeller system, you will do so with a UserID (see below) and a temporary password. We have created these credentials using a formula so that each user can easily determine what the UserID and password are for their account.

UserID - your UserID will be three zero's plus your 7 digit member number. Example: 0001234567

If your member number is less than 7 digits, you will need to add sufficient zero's before your member number to equal 10 digits. As you can see from the example, you will no longer be adding the dash (-) to your member number.

Temporary Password - your temporary password will be the last 2 letters of the Primary member's last name plus the last 6 digits of the Primary member's Social Security Number.

If for any reason, these credentials are not allowing access, please call our 24/7 eTeller Help Line at 800-780-8645.

Security Features - when your password is accepted, you will be asked to set your Security Features: answer 3 questions of your choosing and select an image of your choice.

Personal Password - once your security features have been set up, you will be required to change your password. When changing your password, you must enter between 8 and 32 characters. The password must contain at least one letter, one number and a special character from the following list: ~!`@#$%^&*()_-+={}[]|\:"<',>.?/.

After you change your password, you will be prompted to select a Personal Authentication Question & Answer. This Q&A helps validate your identity so you can create a new password in the event you forget the password you have just chosen. To do this, just click on the "Forgot Password" link under the login box.

Once that is complete, you will now be logged into your new eTeller system! Here is how your new Home Page will appear:

We strongly recommend that you then navigate to the Account Services tab and select the link to Change UserID. Change it to something that only you will know, this can be between 8-32 characters, letters and numbers only.

Change is Good!

From your new eTeller homepage, you can easily view your accounts and balances, view/update your email address, check your Message Center, view any payments you have scheduled thru Online Bill Pay, and view other news & services.

The tabs along the top make it easy to get to what you need to do within eTeller: Accounts, Transfers, and Account Services. The Payments tab is for Online Bill Pay users. This service is free! If you are not currently an Online Bill Pay user, activate the free service today! The View Bills and MoneyHQ tabs are for MoneyHQ users. MoneyHQ allows you to collect your bills into one location for convenience and tracking. A monthly fee may apply.

New eTeller Features!

From the Account Services tab, you have more functionality than before! There you have Document Delivery, Financial Management, Profile Information, Resources, Protection Information, Featured Services, quick links to contact information, and much more!

Transfers - you can now set up transfers for now, and for in the future - recurring or one-time! Schedule your transfers from Savings to Checking, Checking to Savings, or from Checking or Savings to a Loan! With eTeller, you are in control of your account.

Please Note: transfers are only "scheduled" until you logout of your eTeller session, at which time the transfer will attempt to post. You can log back in to validate that your scheduled transfer has posted. Please keep in mind that federal regulations limit the number of electronic withdrawals/transfers that can be made from your Savings account to 6 per month.

Alerts! You now have the option to set alerts on your account to be sent to your email, your mobile phone, or both! Under Accounts, select the account you want to set an alert on, and click on Account Alerts in the sub-menu to begin!

Account Nicknames - you can choose a nickname for each of your accounts so that you can easier track your accounts. Maybe your Auto Loan is changed to "Jim's Truck" or your savings is changed to "Slush Fund", whatever you like!

Features You Already Know and Love:

Account History: You are able to view your account history from August 1 thru today. To do so, you can either select the account from the eTeller home page for a quick 30 day view, or click on Accounts and select the account you would like to view, and click Account History. Unfortunately, we were not able to transfer your account history prior to August 1.

View Cleared Checks: To view a copy of a check that has cleared your account, there are different ways to do this: from your account history you can click on the item number, or from the Accounts tab click on View Check to select the item information you are looking for.

eStatements: Your eStatements are available in eTeller for the past 12 months, or as long as you have been an eTeller user if less than 12 months. To view your eStatements, click on View Statement from either the Accounts tab or the Account Services tab.

Please Note: if you would like to print your eStatement, please select the PDF version, as this version will print best and ensure that all items on the statement print on the page.