• Go to the "Tools" menu
• Select "Options"
• Select the "Privacy" icon
• Check the box corresponding to "Allow sites to set cookies"
• Click "OK" to save changes

• Go to the "Tools" menu
• Select "Options"
• Click "Privacy"
• Select the Cookies tab
• Check "Allow sites to set cookies"
• Click "OK"

• From the Firefox menu, click ”Preferences”
• Select “Privacy”
• Click “Allow sites to set cookies”

• Go to the “Edit” menu
• Select “Preferences”

• Select “Privacy and Security” on the left side of preference window

• Select “Cookies” under ‘Privacy and Security’
• Check the radio button corresponding to “Enable All Cookies”
• Click “Okay” to save changes

• Click “Preferences”
• Click “Privacy and Security”
• Double click to expand
• Go to “Cookies”
• Check “Enable all cookies”

• Right-click on the tab for the Web site
• Click "Show Site Controls"
• Select the Advanced tab
• Select "Allow Cookies"
• Click "Done"

• Go the “Tools” menu
• Select “Internet Options”
• Select the “Privacy” tab (third tab from the left)
• Slide the slider to the bottom of the scale
• Select “OK” to save changes

• From the AOL toolbar, go to “Settings”
• Under “Essentials,” click “Internet [Web] Options”
• Under “Related Settings,” click “Internet Explorer Settings”
• From the “Privacy” tab, click “Advanced”
• In “Advanced Privacy Settings” select “Override automatic cookie handling”
• For both “First-party Cookies” and “Third-party Cookies” click “Accept”
• Click to select “Always allow session cookies”
• Click “OK”
• Click “Apply” and then click “OK”
• Exit AOL and restart for changes to take effect

• Go to the “Safari-menu”
• Select “Preferences”
• Select "Security" from "Preferences"
• Ensure that “Always” is selected under “Accept Cookies”  
• Click “OK” to save changes

• Go to the “Tools” menu
• Select “Options”
• Select “Privacy”
• Select the “Clear” button next to “Cache”
• Click  “OK”

• Go to the “Tools” menu
• Select “Options”
• Select “Privacy”
• Select the "Cache" tab
• Select the "Clear Cache Now" button
• Select "OK" to close the "Options" window

• Choose "Preferences" from the "Firefox" menu.
• Select "Privacy" icon from the menu.
• Select the "Clear" button to the right of the "Cache" option.
• Select "OK" to close the window.

• Choose "Preferences" from the "Firefox" menu.
• Select "Privacy" icon from the menu.
• Select the "Clear Cache Now" button
• Select "OK" to close the window.

• Go to the “Edit” menu
• Select “Preferences”
• Select “Advanced” on the left side of the “Preference” window
• Select “Cache” under “Advanced”
• Select the “Clear Cache” button
• Click “OK”

• Scroll down in the “Category” list and click the right arrow to the left of “Advanced”
• Click “Cache”
• Click “Clear Cache”
• Click “OK” to save the changes

• Click “Tools” and select “Options”
• Select “Privacy” under “Options” on the left side of the screen
• Click “Cache”
• Click “Clear Cache”
• Click “Clear”
• Click “OK”

• Go to the “Tools” menu
• Select “Internet Options”
• On the “General” tab click on the  “Delete Files” button under “Temporary Internet Files” Select “OK” in the dialogue box asking “Delete all files in the Temporary Internet Files folder?”
• Click on the “Clear History” button under “History” Select “OK” in the dialogue box asking “Delete all files in your history folder?”
• When the files are through deleting, click “OK” at the bottom of the “Internet Options” box

• From AOL toolbar, got to “Settings”
• Select on “Internet [Web] Options”
• Select the “General” tab
• Under “Temporary Internet Files”, click on the "Settings" button
• Ensure "Every visit to the page" is selected
• Click “OK”
• On the “General” tab, click on "Delete Files"
• Click “OK”

• At the upper left of the browser click on the “Safari” tab.
• A drop down menu will appear.
• Click on “Empty Cache.”
• When asked “Are you sure you want to empty the cache,” click “Empty.”

• Go to the "Tools" menu
• Select "Options"
• Select the "Web Features" icon
• Uncheck the radio button corresponding to “Block Pop Up Windows”
• Click "OK" to save changes

• Go to the "Tools" menu
• Select "Options"
• Select the "Content" icon
• Uncheck the radio button corresponding to “Block Pop Up Windows”
• Click "OK" to save changes

• From the Firefox menu, click ”Preferences”
• Select “Web Features”
• Uncheck “Block Pop Ups”

• Go to the “Edit” menu
• Select “Preferences”
• Select “Privacy and Security” on the left side of the “Preferences” window
• Select “Pop up Windows” under “Privacy and Security”
• Uncheck the box labeled “Block unrequested pop-up windows. 
• Click “Okay”

• Click “Preferences”
• Click “Privacy and Security”
• Double click to expand
• Go to “Pop Ups”
• Uncheck “Block Pop Up Windows”

• From the Tools menu, select Options
• Click Site Controls
• Under "Web Features"
• Select “Allow Pop Up Windows”
• Click “OK”

• Go to the “Tools” menu
• Select “Pop Up Blocker”
• Select “Turn off Pop-up Blocker”
• Click “Okay”

• Go to AOL Keyword “Pop-up Controls “
• Do one or more of the following:

• To control pop-ups from Web sites you visit, select the check box next to “Suppress pop-ups from Web sites I visit using AOL software”
• To specify a site from which you wish to allow pop-ups, type the Web address (e.g., www.aol.com) in” Allow only these sites (suppress all others)”, and then click Add (repeat for each site you'd like to receive pop-ups from).
• Choose whether the AOL software should play a sound to alert you when a Web site pop-up has been suppressed (to play a sound, click the “Play a sound when a Web site pop-up has been suppressed” check box to select it).
• Click “Save.”

• From the Safari toolbar, click on “Safari”
• From the dropdown menu, uncheck “Block Pop-up Windows.”

• Some pop-pop blockers will install themselves either within the browser toolbar or within the Windows taskbar along the bottom right corner. 

• End users can determine whether or not they have pop-up blocker software installed within their browser by, simply right clicking on the toolbar just to the right of the “Help” option.  If the software is installed within the browser, it will be listed there.  If the software is checked in this window, it should be visible to the user within the toolbar. 

• In addition, another useful troubleshooting suggestion is to hold down the control key to allow the pop up.  However, this works about 30% of the time and only with Microsoft software.

eTeller Online Help

• eTeller requires the use of Internet Explorer 6 or higher due to enhanced functionality. Older browsers will not work properly.
   

  To verify your browser version, while it is open, from the menu bar at the top, click Help then About Internet Explorer. If you do not see version 6.0 or higher you can download the latest version by following this link

• If you have never signed up for eTeller, you must submit an eTeller application from our Online Forms page first.  A representative will process your application and email your temporary access password.
• For your account number, you may refer to your checkbook, transaction receipt or account statement.  Account numbers are generally 7 digits long.  The last digit is the check digit and is also the number after the dash.  For example?on the bottom of your checkbook you will see our R&T number, 322484634 followed by some space, then your account number 1234567.  The number you enter into eTeller is then, 123456-7, the ?dash? is important to the system.
• For security reasons, when you are done with your session, always click on "Sign Off" in the upper right hand corner. For additional security, close your browser after signing off.
• When changing your password, make sure you use at least 4 alpha characters and 2 numeric characters.  Remember passwords are ?case sensitive?.
• If you input your password incorrectly more than three times, your account will be ?locked out?.  To have your account unlocked, please contact a Member Service Representative during regular business hours at (702) 791-4777 in Las Vegas or (800) 729-9328 outside Las Vegas for assistance.  You may also email us at info@weststar.org any time.
• When entering the dollar amount for transfers or loan payments it is NOT necessary to include the dollar sign ($).   You must use a decimal point for transactions with exact change.  For example, if you input [1] [0] [0], the system will assume you mean $100.  If your payment is $101.53, input [1] [0] [1] [.] [5] [3].
• When transferring funds to another account make sure you check the box that says: "To Transfer To A Different Account, Check Here."  You must have an ?Optional Services Form? completed and on file at the credit union in order to use this service.
• There are three (3) ways to view account history. Simply select the appropriate output format. Account history can go back as far as two years.
• View our Privacy Statement for important information regarding your account.